I rarely slag of companies in public but this experience has been so appalling I feel the need to share it with the world
I recently move apartments so on September 4rd I duly commissioned GeekSquad (a subsidiary of BestBuy) for the second time (repeat customer no less!) to come and install my projector in my new place. I should mention this is a pretty heavy piece of kit, quite a high end spec that cost me over $4000
The GeekSquad team arrives. With ATTITUDE I should add. From the start one guy was constantly winging about how X or Y or Z was not mentioned in the work order. IT WAS. And I know that because I had the same issue last time so this time I itemized everything in granular detail. I even sent them the full spec, the amazon receipt and the whole shebang. They even mentioned that I had to move my own furniture around as they are prohibited to move other people’s stuff. Question: how the hell do you get a projector on the ceiling without moving something? Including the projector! Idiots. That’s already my equipment.
I left them to it and was unpacking other things to filter out their winging. A few minutes later I hear a loud BANG! One of the two idiots (they share a brain cell between them at best and that’s on a good day!) dropped the thing on the floor and smashed it.
Fair enough. Mistakes happen. I tried to keep upbeat as they reassured me I would soon get a call from their insurance to ‘sort it out’. Mean time their manager – another incompetent idiot called Miguel – called me to tell me the next steps. The only issue was – he didn’t know what they were! He told me he would find out and call me back
In the end they left me with an Insurance claim number and went their way.
The sequence of events that ensued is just a comedy. And this is just the summary: